FROST PANTS

Returns Policy

Style that doesn’t shout. Service that doesn’t stress you out.
At blandwear, we craft small-batch, thoughtfully made homewear designed for ease, longevity, and comfort. Our returns and exchanges policy reflects the same mindful, straightforward approach.

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Please review this carefully before placing your order.

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1. Payment & Orders
We do not offer Cash on Delivery (COD).
All orders must be prepaid through our secure payment gateway.

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2. Exchanges (One-Time Courtesy, On Us)
We understand that sizing can sometimes be tricky. To help, we offer one complimentary exchange per order for size or color adjustments.
We’ll arrange for our delivery partner to collect your original item and deliver your replacement in a single, coordinated visit. This keeps things simple and efficient.
Exchange Conditions:
- Exchange requests must be made within 3 days of receiving your order.
- Items must be unused, unwashed, and in original packaging with all tags intact.
- Complimentary exchanges are limited to one exchange per order.
- Additional exchanges may incur shipping costs.
We encourage thoughtful purchasing to minimize unnecessary exchanges and to help maintain this level of service in line with our values of a slow, mindful way of living.
To initiate your exchange, email us at: customercare.blandwear@gmail.com

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3. Refunds (When Applicable)
We do not typically offer refunds unless your item is damaged, defective, or incorrect due to an error on our part. In these cases, blandwear will cover the return shipping.
Refund Conditions:
- Refund requests must be made within 3 days of receiving your order.
- Items must be unused, unwashed, and in original condition with packaging and tags intact.
- Refunds will be processed back to your original payment method.
Processing Timelines:
- Returns are inspected upon receipt.
- Approved refunds will be processed within 5–7 business days.
- Payment partner and your bank may require up to 14 business days for the refund to reflect.

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4. Return Shipping Responsibilities

Reason for Return	Who Pays for Shipping
Exchange (first exchange)	blandwear covers both ways (single visit)
Refund due to blandwear’s mistake (defect/wrong item)	blandwear covers
Refund for any other reason (change of mind, sizing error)	Customer covers*

*As a small, slow, and thoughtful brand, we aim to keep things transparent and sustainable. Unlike larger companies, we aren’t able to absorb repeat logistics costs for change-of-mind returns. This helps us maintain fair pricing, responsible production, and the mindful service we believe in. We appreciate your understanding.
Even if your original shipping was waived at checkout ("free shipping"), our actual delivery costs will be deducted from any refund.

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5. Damaged or Incorrect Orders (Our Responsibility)
If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 48 hours of delivery at customercare.blandwear@gmail.com.
We will arrange a prompt replacement at no cost to you, including shipping.

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6. Conditions for All Returns & Exchanges
- Items must be returned in original, unused, unwashed condition with tags and packaging intact.
- Proof of purchase is required (order confirmation email or packing slip).
- Returns must be shipped within 3 days of approval.
- Proof of return shipment must be provided (if arranged by the customer).
We cannot accept returns or exchanges for:
- Worn, used, or damaged items (unless defective on arrival)
- Items without original packaging or tags
- Personalized or custom products (if applicable)

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7. Important Notes
- Unauthorized returns will not be accepted.
- Refunds exclude original shipping costs and payment gateway fees.
- For clarity or questions, please contact us before initiating a return.

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Our Promise:
We’re here to make things right, thoughtfully — in a way that aligns with our values, our craft, and your expectations.
For any concerns, please reach out to us at: customercare.blandwear@gmail.com

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Do you offer Cash on Delivery (COD)?	No, we do not offer Cash on Delivery. All orders must be prepaid through our secure payment gateway.
Can I exchange my item for a different size or color?	Yes,we offer one complimentary exchange per order for size or color adjustments. We’ll arrange for our delivery partner to collect your original item and deliver your replacement in a single, coordinated visit. This keeps things simple, and delivery costs are on us.
Do you offer refunds?	Refunds are only offered in cases where we’ve made an error such as delivering a damaged, defective, or incorrect item. In these cases, Blandwear will cover the return shipping.
What are the conditions for a refund?	Request within 3 days of receiving your order. Item must be unused, unwashed, and returned with original packaging and tags. Refunds are issued to your original payment method. Refund processing takes 5-7 business days after we receive and inspect your return. Payment partner and your bank may take up to 14 business days to reflect the refund.
Who pays for return shipping?	Reason Who Covers Shipping Exchange (first exchange) Blandwear (single visit) Refund for Blandwear’s mistake (defect/wrong item) Blandwear Refund for change of mind / sizing error Customer* *As a small, slow, and thoughtful brand, we aim to keep things transparent and sustainable. Unlike larger companies, we aren’t able to absorb repeat logistics costs for change-of-mind returns. This helps us maintain fair pricing, responsible production, and the mindful service we believe in. We appreciate your understanding. Note: If you received free shipping at checkout, our actual delivery costs will still be deducted from your refund.
What happens if I receive a damaged or incorrect item?	Please email customercare.blandwear@gmail.com within 48 hours of delivery. We will arrange a free replacement and cover all shipping.
What are the conditions for returns and exchanges?	Items must be in original, unused, unwashed condition with all tags and packaging. Proof of purchase is required (order confirmation email or packing slip). Returns must be shipped within 3 days of approval. If arranging your own return shipping, proof of dispatch is required. We cannot accept returns or exchanges for: Worn, used, or damaged items (unless defective on arrival) Items missing packaging or tags Personalized or custom orders (if applicable) Important Notes: Unauthorized returns will not be accepted. Refunds exclude shipping costs and payment gateway fees. For questions, please contact us before sending a return.
Need help?	We’re here to help make things right, thoughtfully and fairly. Reach us at: customercare.blandwear@gmail.com