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Blandwear ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit or make a purchase from our website.
We collect information that you provide directly to us, such as your name, email address, shipping/billing address, phone number, and payment details when you place an order or sign up for our newsletter. We may also collect technical data like your IP address, browser type, and browsing behavior.
Your personal information is used for the following purposes:
Processing and fulfilling your orders
Communicating with you regarding your orders, account, or promotions
Improving our website, products, and services
Sending you marketing communications, offers, and updates (with your consent)
Complying with legal obligations
We do not sell or rent your personal data. We may share it with trusted third-party service providers such as payment processors, shipping companies, or marketing platforms to help us operate our business. All such providers are required to safeguard your data according to UAE regulations.
We implement reasonable security measures including SSL encryption to protect your personal information during transmission and storage. Only authorized personnel have access to sensitive data.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may choose to disable cookies in your browser settings, though some site features may not function correctly.
You have the right to access, correct, or request deletion of your personal information held by us. For any data requests, please contact us at customercare.blandwear@gmail.com
We may update this Privacy Policy from time to time to reflect changes in law or our business practices. Changes will be posted to this page, and your continued use signifies acceptance of such updates.
For any questions or concerns about this policy, contact us at:
Phone: +971 50 343 7448
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At blandwear, we craft small-batch, thoughtfully made homewear designed for ease, longevity, and comfort. Our returns and exchanges policy reflects the same mindful, straightforward approach.
Please review this carefully before placing your order.
We do not offer Cash on Delivery (COD). All orders must be prepaid through our secure payment gateway.
We offer one complimentary exchange per order for size or color adjustments. Our delivery partner will collect your original item and deliver your replacement in a single visit.
To initiate your exchange, email: customercare.blandwear@gmail.com
Refunds are only offered if your item is damaged, defective, or incorrect due to our error. In these cases, blandwear will cover the return shipping.
| Reason for Return | Who Pays for Shipping |
|---|---|
| Exchange (first exchange) | blandwear (single visit) |
| Refund due to blandwear’s mistake (defect/wrong item) | blandwear |
| Refund for change of mind / sizing error | Customer* |
*As a small, slow, and thoughtful brand, we cannot absorb repeat logistics costs for change-of-mind returns. Thank you for understanding.
Note: If you received free shipping at checkout, our actual delivery costs will still be deducted from your refund.
If you receive a damaged or incorrect item, email us within 48 hours at customercare.blandwear@gmail.com. We will arrange a replacement and cover shipping.
We cannot accept returns for:
We’re here to make things right, thoughtfully — in a way that aligns with our values, our craft, and your expectations.
For any concerns, reach us at: customercare.blandwear@gmail.com